What is a managed repair program in insurance?

A managed repair program is a way for an insurer, or a third-party administrator working for it, to route covered repairs to contractors that have agreed to its standards for pricing, documentation, communication and workmanship. The insurer still decides coverage. In Remi's programs, the carrier decides coverage and the policyholder decides whether to hire Remi.

Is Remi a managed repair roofing vendor?

Remi works with national and regional carriers through two programs, adjuster-led referral and inspection on the carrier's behalf, and it's an approved option with select carriers. It doesn't name carrier partners on its website; references are available during vendor review.

How does a carrier start working with Remi?

Tell us about your program: your markets, rough claim volume, and whether you want adjuster referrals, Remi inspections or both. Get the vendor packet: license numbers, certificates of insurance, SOC 2 report access through the Trust Center, and Remi's standard warranty language. Agree how claims will run: assignment type, where status updates land in your systems, billing, and one Remi contact for your team.

For insurance carriers

Managed repair, criterion by criterion.

Managed-repair and direct-repair programs ask every roofing vendor the same questions. Here is each one, with the answer Remi already publishes and the record to check.

The short answer

Remi works with carriers through two programs: adjuster-led referral, where your adjuster inspects and sends Remi the scope, and inspection on your behalf, where Remi inspects and submits documented findings. In both, the carrier decides coverage and the policyholder decides whether to hire Remi. Remi writes estimates in Xactimate or Cotality line items, installs with licensed, insured partner crews under Remi's contract with the policyholder, and backs the work with a 5-year workmanship warranty.

Request the vendor packet The carrier program

programs: adjuster-led referral or Remi inspection: 2
estimate turnaround on adjuster referrals: 24 hrs
estimate-only assignment, credited if hired: $60
transferable workmanship warranty: 5 years
Type II examination: SOC 2

Company-reported project figures. Licensing requirements vary by state.

Last reviewed October 18, 2026.

Program criteria

What programs ask, and Remi’s answer.

In roughly the order a program manager works through a new vendor. Figures published only in Remi's adjuster-program terms say so.

Two ways to work with Remi: Program fit; Adjuster-led referral: Your adjuster inspects, then hands Remi the scope. Inspection on your behalf: Remi inspects for you and submits documented findings for your coverage decision. The estimate follows the inspection, with timing confirmed per program during vendor review.; The two programs
Carrier line items, Remi pricing: Estimating; Estimates in Xactimate or Cotality line items, status updates in XactAnalysis or Cotality and your claim center, referrals through Remi's adjuster portal, and Hover reports accepted.; How estimates workPublished in Remi's adjuster-program terms
Estimate turnaround on adjuster referrals: Turnaround; Adjuster referrals only: from Remi receiving the referral and scope of loss to Remi's estimate being ready for review. The adjuster's inspection, carrier review and the install fall outside that window. On claims Remi inspects, the estimate follows the inspection, with timing confirmed per program during vendor review.; The numbersPublished in Remi's adjuster-program terms
Below Xactimate pricing: Pricing; Remi estimates at its own pricing, in Xactimate or Cotality line items, and reports them as 5% below Xactimate pricing, for average savings of over $1,000 per job.; Published in Remi's adjuster-program terms
Supplements on a complete scope: Supplements; With a complete scope from the adjuster's first visit, you can expect a guaranteed estimate with no surprise supplements or change orders. Remi doesn't publish its supplement rate, cycle time by market or storm-surge capacity. Ask for them during vendor review.; Published in Remi's adjuster-program terms
Photos and quality review: Documentation; Inspections follow your program's requirements for photos, documentation and submission. When the work is done, the crew uploads photos for Remi's quality review before payment goes out, and Remi inspects the job before the crew leaves the property.; How estimates work
Who installs, and to what standard: Crews; Partner crews provide certificates of insurance before onboarding: at least $1M per occurrence and $2M aggregate in general liability, plus $1M each in workers' compensation, commercial auto and umbrella coverage. Every site has an English-speaking foreman, crews follow Remi's safety guidelines, including mandatory tethering, and every finished job is photo-documented for Remi's quality review before payment.; Partner requirements
One contract, one warranty: Accountability; Remi employs its inspectors as W-2 staff, and they run the inspection in Remi vans. Remi writes the estimate, while licensed, insured partner crews install the roof to Remi's work order and requirements. The policyholder signs one contract, with Remi, and Remi reviews every crew's completion photos before the crew is paid. The workmanship warranty belongs to Remi, so when a policyholder calls about the roof, Remi takes the call and arranges the fix.; Who does what
What the policyholder gets: Policyholder care; Each policyholder gets a named Remi contact with a direct phone number and email, plus a claim page showing their claim number and address. Policyholders get text updates and a project milestone tracker, and if they sign with Remi, any extra repairs found mid-project cost them nothing beyond their deductible.; The two programsPublished in Remi's adjuster-program terms
Serves homeowners nationwide except New York, Hawaii and Alaska: Licensing; Licensed wherever a contractor license is required: 38 license records across 36 jurisdictions, each listed.; Every license record
SOC 2 Type II: Data security; SOC 2 Type II examination covering Security, Confidentiality and Availability, under a CISO-led security program; qualified partners request the report through Remi's Trust Center.; Security and privacy
Estimate-only or full assignment: Billing; Remi invoices a flat $60 when it delivers the completed estimate. If the policyholder then hires Remi, the $60 comes off the final project invoice. Remi bills the carrier once the policyholder has signed a Direction to Pay.; Billing termsPublished in Remi's adjuster-program terms
Workmanship and materials: Warranty; Remi's 5-year transferable workmanship warranty, the manufacturer's materials warranty, a 2-year warranty on solar roof penetrations and an optional 15-year extended workmanship warranty; Remi shares the exact warranty language from its standard contract up front.; Warranty terms
Volume and storm surge: Capacity; Remi has completed 40,000+ projects through a nationwide network of licensed, insured partner crews, and it serves homeowners everywhere except New York, Hawaii and Alaska. Storm-surge capacity depends on the market and the event, so we plan it with each carrier during vendor review, state by state.; Vendor review
Available during vendor review: References; Remi works with national and regional carriers through adjuster-referral and inspection programs. Remi doesn't name carrier partners on its website; references are available during vendor review.; Vendor review

What Remi repairs

Roofing for every common roof type, asphalt through tile and metal; siding in vinyl, fiber cement and wood; gutters and downspouts; and solar panel detach and reset, handled by the same contractor as the roof.

What is a managed repair program in insurance?: A managed repair program is a way for an insurer, or a third-party administrator working for it, to route covered repairs to contractors that have agreed to its standards for pricing, documentation, communication and workmanship. The insurer still decides coverage. In Remi's programs, the carrier decides coverage and the policyholder decides whether to hire Remi.
Is Remi a managed repair roofing vendor?: Remi works with national and regional carriers through two programs, adjuster-led referral and inspection on the carrier's behalf, and it's an approved option with select carriers. It doesn't name carrier partners on its website; references are available during vendor review.; The two programs
What does Remi repair on an insurance claim?: Roofing for every common roof type, asphalt through tile and metal; siding in vinyl, fiber cement and wood; gutters and downspouts; and solar panel detach and reset, handled by the same contractor as the roof.
How does a carrier start working with Remi?: Tell us about your program: your markets, rough claim volume, and whether you want adjuster referrals, Remi inspections or both. Get the vendor packet: license numbers, certificates of insurance, SOC 2 report access through the Trust Center, and Remi's standard warranty language. Agree how claims will run: assignment type, where status updates land in your systems, billing, and one Remi contact for your team.; Request the vendor packet

Related guides

Carrier partnerships

Let's talk about your program.

Tell us where you write policies and how you'd like claims to reach Remi. We'll send what your vendor team needs, then walk through how a claim would run for you.

Request the vendor packet

What happens next

1
Tell us about your program.
Your markets, rough claim volume, and whether you want adjuster referrals, Remi inspections or both.
2
Get the vendor packet.
License numbers, certificates of insurance, SOC 2 report access through the Trust Center, and Remi's standard warranty language.
3
Agree how claims will run.
Assignment type, where status updates land in your systems, billing, and one Remi contact for your team.

Working an open assignment? Leave a comment on the file in XactAnalysis or Cotality, or email claimsupport@remihq.com. For urgent estimating questions, call 385.233.3389.

Have a claim on your own home? Call Remi's insurance claims line at 801.701.3260.

Managed repair, criterion by criterion.

What programs ask, and Remi’s answer.

Managed repair, answered.

More for your vendor file.

Let's talk about your program.

What happens next